A Little Bit About Marija Marija Cvetkovska leads business development at the Suburban Cadillac of Troy, Michigan - one of the fastest growing dealerships within the Suburban Collection. When she started at Suburban Cadillac, the dealership was at a competitive disadvantage - their fixed operations generated plenty of repair orders …

Chances are you’re an auto dealer reading this and wondering why your dealership Customer Satisfaction Index (CSI) scores aren’t higher. Maybe you’re a car salesperson struggling to follow up with your customers to see how they like their brand new vehicle and to address any concerns they may have. High …

Some of our customers have asked for clarification on the FCC’s stance on manual dialing platforms like Bitesize and how we comply with the Telephone Consumer Protection Act (TCPA). For context, the TCPA “prohibits any person from calling or text messaging someone else on a wireless phone using an automatic …

So you’re a car salesperson starting your career in 2020. Congrats! You probably started out in the beginning of May, did some shadowing/training for about a month before going off to sell on your own. But now COVID19 has reared its ugly head again and your dealership has started scaling …

When you close a deal, You are introducing change to someone’s life. You are their guide, their change facilitator to the next leg of journey. People might not all of sudden have everything they ever wanted in life Because of the product that you sold to them. But whether they …